STORE TERMS SHIPPING, RETURNS, REFUNDS PAGE:  

Return Policies

Zoo On Yoo is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Simply contact our store to receive instructions on returning your purchase. The following conditions apply:

  • Shipping is non-refundable*
  • A Restocking Fee applies (provided item is repacked according to factory standards & without excess wear)

*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund

Shipping Policies
Shipping to and from Zoo On Yoo is at the customer’s expense and varies according to weight, size, shipping type and location.